Payments

Q: What payment method do you use?
A: We use paypal to process all purchases, its safe, secure, and available to anyone with a debit or credit card.

Deliveries

Q: How long does it take to deliver?
A: As soon as we have comfirmed your payment we aim to have your goods dispatched the same day. As a general rule of thumb, from ordering to receiving your goods can take between 3-10 working days.
* We are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Note that transit times may vary, particularly during peak periods.

Q: Do you deliver to international addresses?
A: We are based in the United Kingdom, if you are ordering from another country, we will send your t-shirt by airmail internationally, the shipping cost is £7 per pair of items. You should expect additional delivery time involved, Royal Mail says "Usually within three days to Western Europe, four days to Eastern Europe and five days for the rest of the world, following the day of posting."

Q: What operator do you use for UK deliveries?
For smaller orders:
We use Royal Mail 1st class recorded delivery, cost is £3.00 every 2 items ordered (minumum charge is £3.00 so if you order in multiples of 2 you get each second item delivered for free)
For larger orders:
We operate via a reputable next day courier. Costing £12 per box (these boxes can normally contain up to 72-100 items each depending on garment volume).
Collection:
You can also arrange a collection from our HQ, check out the contact page for information on finding us. NB: From past experiences, we will assume your sat-nav probably won’t find us!

Returns

Q: Can I return my T-shirt if im unhappy?
A: We strive to only sell the very best of our products on t-shirtprinter.com, however if you are at all unsatisfied with the product you have recieved, you can return the product to the address provided within 14 days. You item can either be exchanged for an alternative size or design or we can refund you your money. Refunds will only be offered if the garment or print is faulty. We reserve the right to refuse returns if there is clear evidence the item has been washed incorrectly, subjected to excessive wear and tear or damaged deliberately. Unfortunately personalised designs cannot be exchanged unless the item is faulty or in rare occasions misspelt. Items exchanged will incur a small cost to cover postage.

Washing

Q: What kind of washing guidelines do the T-shirts have?
A: For best results follow the washing guidelines given on the garment, and avoid ironing the design directly (you can always turn the T-shirt inside out).

Custom print service

Q: What Print methods do you use?
A: For smaller quantities we use a combination of manual carousel and American Auto printer. For larger quantities we use an MHM carousel printing set-up. We also have a heat transfer system available for the application of names, numbers and certain designs.

Q: What print positions can you achieve?
A: Designs can be positioned almost anywhere on the t-shirt. Front, back, sleeves, top corner, bottom corner and either breast pockets. ...Providing the print doesn’t come within 2cm of a seam!

Q: Which colours can you print with?
A: We can mix colours specifically for your requirements and work within a pantone ‘coated’ environment. We have a range of specialty inks at our disposal too (ie: glitter, metallic, flock, etc).

Q: What are your set up costs?
A: Screen production is charged at £20 per colour. Existing designs re-printed do not incur these charges again. Typically, orders placed within 6 months of it’s original print run will still be available. Afterwards, however a reset charge of £5 per colour will be applied.

Q: What is your maximum print size?
A: This depends on your design. Text and solid colours can be printed at any size up to 530mm x 430mm. Generally, at quoting stage, we ask if your design fits within an ‘imaginary A4 or A3’ sheet of paper.

Q: Can you produce samples?
A: We CAN supply samples. Payment for any set up costs, print and garments will be required prior to supply (see below).

Q: Can I supply my own garments?
A: Certainly! We will produce a test print beforehand if there are any doubts to the suitability of these items.

Q: Can you test print onto my fabric?
A: Yes. We can do this free of charge by using an existing design we currently have set up.

Q: What are your minimum orders?
A: Theoretically there is no minimum order. The size of the order DOES determine the method of printing. Naturally, the individual cost of the print comes down on larger print runs.

Q: Can I see the garments you can get in stock?
A: You can view the garments by clicking the catalogue links on our design pages OR by sending us an email with a brief description of your requirements. Prices are given on request. Please state the garment code if applicable.

Q: What artwork files do you need from me?
A: This should be supplied in the best quality you have access to. The better this is, the better the results! Our artwork department can produce great designs from very little, but the more you provide us with, the better... Our preferred format are Photoshop, Illustrator files or pdfs. Where possible these should be sized accordingly. Our in-house design studio have a full design service at an additional cost.

Q: How quickly can I get my t-shirts?
A: Our turnaround depends on the size of the order. Usually we can get your job completed within a week, however please allow 7-10 days if delivery is required. if you have a specific deadline and require a faster turnaround please contact us with all the details!

Q: What payment methods do you accept?
A: To process your order efficiently , full payment is required on confirmation of your order. Funds should be cleared before posting. We accept cash, cheque, bank transfer and paypal credit-card transactions. NB: Please make cheques payable to Worlds Apart.

 

 

Guides

 

Garment Size guide

SIZE	INCHES	CM	LENGTH
KIDS 9 to 11	29 - 30"	73 - 76 CM	20"
KIDS 11 to 12	30 - 32"	76 - 81 CM	21"
KIDS 12 to 14	32 - 34"	81 - 86 CM	23 - 24"
SMALL	UP TO 38"	92 - 102 CM	27"
MEDIUM	UP TO 42"	102 - 112 CM	28"
LARGE	UP TO 46"	112 - 122 CM	29"
X LARGE	UP TO 50"	122 - 130 CM	30"
X X LARGE	UP TO 52"	132 + CM	31"
PLEASE NOTE!! Approximate T-shirt sizing chart provided as a guide to our current stock. Not all sizes available in every design, always check the item description!

 

Ordering guide

T-shirts & their designs can be bought as-is from the T-shirt of the Week, where garment style, colour, and design are set, or you can buy a customized T-shirt design from our T-shirt store page.

Once you have clicked a 'buy-now' button the item should appear in your basket, or take you to the T-shirt customizer page where you can specifiy your garment requirements.

You can view your basket any time by clicking on the checkout link on the main menu.
From here you can edit or delete your items before proceeding with the 'checkout' process.
It is important you check that the products you are ordering are 100% accurate as correcting errors will slow the order process considerably.

Fill in your details as the checkout form requires, it is reccomended that you register with us to avoid filling in your delivery address each order, you simply confirm your user/password instead.

The final step of the checkout page will re-direct you to the paypal site. Paypal is a safe & secure payment method for merchants, you do not need to be registered to pay with paypal, simply using a debit or credit card is easy!

Paypal should re-direct you to our order confirmation page after your payment has been processed, you should save this file (you can print it too if you like) for your records.

If you are a registered user, you can track the delivery status of your order.

You will also be notified by email that a. Your payment has been completed. b. Your order has been dispatched, even if you are not registered.

 

Terms & conditions

 

t-shirtprinter.com never gives out user information to third parties unless neccessary. We take your privacy very seriously and take as many measures as possible to make sure all your information is safe & secure.

To see our full privacy policy follow our Link to - Full Privacy policy

 

t-shirtprinter.com is a legitimate & well established T-shirt and garment printing specialist. We take our reputation within the industry and with our customers very seriously. Our eBay credentials are excellent, and we are proud of our record of great customer service.

You can view our full sales policy by following this Link to - Sales Policy